DELIVERY, SHIPPING AND RETURNS

Delivery in France :

Mode of transport DPD France

DPD PREDICT 24h-48H*

Delivery in mainland France (excluding Corsica) PREDICT in 24H-48H* (except in cases of force majeure: weather conditions, strikes, etc.) average delivery time recorded. Deliveries are made Monday to Friday (working days only)

With Predict DPD, choose the interactive, carefree appointment-based delivery solution!
Choose directly by SMS the day and time slot (average time calculated on the basis of deliveries made in your area) that suits you best from a list of choices proposed by DPD.

  • When placing your order on the site, to benefit from the Predict service, enter your cell phone number in the field provided
  • Once your order has been dispatched, DPD will send you an SMS with delivery dates and times (mainly in the morning)
  • You reply (before 11pm) "1" or "2" by SMS depending on your availability (price of a standard SMS) or you go to www.destinataires.dpd.fr or call 09 70 80 85 66 (toll-free) for more choice. IMPORTANT: the reply to the SMS will not be validated if you add an extra note (e.g.: leave to janitor, no doorbell, etc.)
  • If you don't reply to the SMS, the delivery driver will automatically show up at the time slot selected by SMS N°1.
  • On the day of the scheduled delivery, you'll receive an SMS reminding you of the delivery slot!
  • Make sure you are present at the time of delivery, as delivery personnel do not leave parcels in letterboxes (against signature).
  • If you are absent, a delivery notice will be left in your letterbox, and you can rearrange your delivery directly on the website www.destinataires.dpd.fr with your delivery notice number, or call 09 70 80 85 66 (toll-free) for more choice.


DPD home delivery charges:

- 6.90€ for all orders under 80€ in metropolitan France. (excluding Corsica)
- Free for orders over €80 in mainland France. (Excluding Corsica)

(*) Please note that DPD does not deliver at weekends. Orders placed after 3.30pm on Friday will not be dispatched until the following Monday.



DPD Point Relais 24h-48H*

Delivery in mainland France (excluding Corsica) to one of 5,000 local shops* within 24-48 hours (except in cases of force majeure: weather conditions, strikes, etc.):

Have your order delivered to one of the 5,000 local stores available throughout France. You have the freedom to choose the shop that suits you best: near your home or near your work, and pick up your parcel 7/7 days a week (**).

As soon as your parcel is delivered to the DPD relais location of your choice, you'll be automatically notified by email (check your spam folder) or SMS. If you can't pick it up the same day, don't worry, your parcel is still available 7 days (including weekends and public holidays)

DPD relais guarantees quality delivery with :

  • Delivery anywhere in mainland France within 24/48 hours (average delivery time, no weekend deliveries)
  • A choice of over 5,000 carefully selected stores throughout mainland France (geographical location, storage capacity, opening hours, etc.)
  • Detailed tracking of your parcel available 24/24H on our website www.dpd.fr
  • An alert (email then SMS) as soon as your parcel arrives in your DPD relais space (check your junk mail)

Delivery charges DPD Point relais

- 4.90€ for all orders under 80€ in metropolitan France. (excluding Corsica)
- Free for orders over €80 in mainland France. (Excluding Corsica)

(*) Please note that DPD does not deliver at weekends. Orders placed after 3:30 pm on Friday will not be dispatched until the following Monday.


Mode of transport Chronopost

CHRONOPOST DOMICILE 24H

For all orders placed on the site before 3:30pm, delivery takes place the next morning before 1pm anywhere in France for all orders registered on Fitadium before 3:45pm from Monday to Thursday (except in cases of force majeure: weather conditions, strikes, etc.)With Predict DPD, choose the interactive and carefree appointment-based delivery solution!

All deliveries are made by hand against signature from Monday to Friday.

Please note: Orders dispatched on Fridays will automatically be scheduled for delivery on the following Monday.

On the morning of delivery: Chronopost® will send you a text message or e-mail indicating the time slot (1 hour) when the delivery driver will arrive. If you are unable to be present: you must go to the website before midnight to request delivery in one of the Points Relais® or post offices in your area, or to postpone delivery by a maximum of 7 days. If you are absent, the parcel will be left at the post office closest to the delivery address, or at a relay point if it is closer than the post office, or at the Chronopost agency if the post office is closed. A delivery notice will be left in your letterbox with the address, and an SMS will be sent to you as soon as you can collect your parcel. If your parcel is made available at a local post office, it will be available for :

  • 14 days at Chronopost post offices and agencies
  • 8 days in a Pickup relay
  • 3 days at a Pickup station.

Chronopost home delivery charges

8.90€ for all orders regardless of value in Metropolitan France.

Delivery in Belgium

Shipping method So Colissimo Belgium

SO COLISSIMO A DOMICILE 48-72H

Deliveries are made by La Poste, in "Colissimo, delivered without signature". Once the parcel has been prepared by us, it will be delivered within 48-72 hours (except in cases of force majeure: weather conditions, strikes, etc.), directly to your letterbox. If your letterbox isn't big enough and you're not at home, a new delivery can be made the next day, or a notice will be left. You can then collect your parcel from the nearest post office within 10 days. Follow the progress of your parcel at any time on www.colissimo.fr or www.bpost.be

Delivery charges Colissimo Belgium - Domicile

-9.90€ for orders under €80
- Free for orders over €80

Note that La Poste also delivers on Saturdays!



SO COLISSIMO A EN POINT RELAIS 48-72H

You can choose a point relais for delivery in Belgium. You can then pick up your parcel with your ID during opening hours. Transport times are 24/48h working days (except in cases of force majeure: weather conditions, strikes, etc.). If you have not collected your parcel within 10 days, it will be returned to us and we will ask you to pay for the return shipment. Delivery times are 24/48h working days.

Delivery costs Colissimo Belgium - In relay point

-9.90€ for orders under €80
- Free for orders over €80

DPD Belgium shipping method

DPD PREDICT 48H-72H

Once your order has been dispatched, DPD will send you an e-mail containing your parcel number, a summary of your delivery details and a link to track your parcel. Please note: Deliveries are made Monday to Friday (working days only) with no time slots. Please make sure you are present for delivery, as parcels are delivered against a signature.

Delivery charges Colissimo Belgium - In relay point

-8.90€ for orders under 80€ in Belgium
- Free for orders over 80€

International delivery

Mode of transport So Colissimo Inter

For deliveries outside mainland France, we only use the So Colissimo Mon Domicile offer, which enables you to have your order delivered to any country served by La Poste. The delivery time is generally 48-72 hours for neighbouring countries, and usually 5 to 8 working days for French overseas departments and territories, and non-neighbouring countries (except in cases of force majeure: weather conditions, strikes, etc.).

Delivery charges So Colissimo Internationnal -

- Delivery charges are calculated according to parcel weight

Other deliveries

Send by e-mail: Personalized coaching

In the case of dematerialized products such as coachings, we will send them by e-mail. Beforehand, you will need to fill in the questionnaire that will enable us to create the customized Coaching, at the address that will also be sent to you by email following your purchase. Postage is free.

Customer relations - After-sales service - Returns

For all information, questions or complaints, the customer may contact the FITADIUM Customer Relations Department from Monday to Friday, 9am to 12pm and 2pm to 5pm
Tel: 04 92 96 05 50
Fax: 04 92 96 98 79
E-mail: contact@fitadium.com

The customer is obliged to express any reservations regarding damage due to transport, non-conforming delivery or visible defects on the delivery note, as soon as the package is handed over. The customer must also confirm these reservations to the seller within 48 hours, failing which no claim will be accepted on these grounds.
In the event of return to sender for reasons of NPAI (does not live at the address indicated) or other impossibility of delivery by the transport service, a contribution towards transport costs will be requested to reroute the parcel.
The customer's right of withdrawal is valid within 14 days of receipt of the order. In the event of an exchange or refund, the new or unused item(s) in its (their) original packaging, undamaged, and accompanied by any accessories, instructions and documentation, must be returned to the following address:

FITADIUM
BP274
06227 VALLAURIS CEDEX
FRANCE

FITCORP reserves the right to determine in good faith whether all these conditions have been met. The costs and risks involved in returning a product are the sole responsibility of the purchaser. Refunds are due within a maximum of 15 days, except in exceptional cases.

RECEIPT OF DEFECTIVE ITEM
For any item received as defective, a mandatory return will be requested in order to be able to proceed with an exchange.
The cost of returning the defective product and reshipment are at Fitadium's expense.