COVID-19

COVID-19

Yes, our website https://www.fitadium.com/ remains open during this period of crisis, so you can order your usual supplements without worries, or bodybuilding and fitness equipment for the home. The Fitadium team remains 100% available for you!

All orders placed are shipped. Deliveries are always made, but may take longer than usual. Indeed, given current traffic conditions, it is preferable to allow 3 to 5 days for deliveries in mainland France.

Some countries (e.g. Switzerland) have tightened their customs controls in view of the coronavirus. We advise you to check with your post office.

This time, relay point deliveries are being maintained. All relay points offered by carriers are guaranteed to be open.

To change an address on an order in progress, please contact our customer service department by e-mail at contact@fitadium.com. Once the order has been taken over by the carrier, you can go directly to their website with your parcel number to change the address.

If the relay point is closed, please contact our customer service department by e-mail at contact@fitadium.com so that we can reschedule a new home delivery. If the parcel is available at the relay point but you are unable to collect it, you must wait for the return period (9 days) before we can resend an order to your home.

During the period of confinement, you can return your order by post. Returns are not handled by Fitadium (except in exceptional circumstances).

No, refund times remain the same. It takes a maximum of 15 days after the parcel is returned to our premises. Your refund will be visible in your bank account within 48 hours. If you wish to cancel your order, please contact our customer service department directly by e-mail at contact@fitadium.com

Our products are regularly restocked whenever possible. Some items may no longer be available due to the current situation. Please contact our customer service department for further details.

My account

Go directly to Fitadium.com in complete confidentiality by going to "my account", "create an account", filling in each field and choosing a password, not forgetting to validate. Then select your products and add them to the shopping cart. You can also choose a different delivery address and select your payment method from among those offered. Please note that payment by credit card is completely secure. If you encounter any problems creating your account or finalizing your order, please contact our Customer Service.

Simply go to "my account" and click on the forgotten password link, and you'll receive an automatic e-mail with your login details.

You can update your account information and contact details at any time directly on the Fitadium.com. website. Simply log in using the "my account" link visible at the top of every page on the site. Using your login and password, you'll be able to access your account information and previous orders. Please remember to update your address before placing your order to avoid delays or returns, and your e-mail address to continue receiving our promotions and facilitate contact.

Control

Nothing could be simpler: just click on the "my account" link at the top of every page on the site, click on "create an account", fill in each field and choose a password, and don't forget to validate. Then select your products and add them to the shopping cart. You can also choose a different delivery address and select your payment method from among those offered. If you have any problems creating your account or finalizing your order, please contact our Customer Service.

This information is only updated on my account on the day the order is dispatched, after 6 p.m. (i.e. the following day if the order was placed in the evening, or the following Monday if the order was placed at the weekend).

Daily orders placed before 3pm are dispatched the same day. Friday evening and weekend orders are dispatched on Monday. Orders placed on public holidays are dispatched the following day. Order tracking is available on your Fitadium account after 6pm, once your order has been dispatched.

At the time of your order, the products presented on the site are in stock. If a product is exceptionally out of stock, you will immediately be contacted by our team, who will offer you the most suitable solution.

This product is temporarily out of stock or is being reformulated by the manufacturer, which is why it is not possible to order it.

Be sure to enter your full SP code in your address details. Zip code: "00200", city: "HUB ARMEES" and country: "France Armées"

delivery

DPD transport: To find out the status of your parcel, log in to your account and click on the "Your orders" link. Select your order and click on the "details" link, then on the "DPD" link. This will give you access to your parcel tracking information. You'll need this tracking number to contact your DPD agency or relay point. Colissimo: To find out the status of your parcel, you can log in to your account, click on the "Your orders" link and select your current order. Or you can go directly to www.colissimo.fr. with your parcel number to check the status of your order.

We do our utmost to dispatch parcels as quickly as possible. Occasionally, the carrier may experience exceptional delivery problems for reasons beyond our control. In general, please allow 24-48 hours for delivery. If your parcel is delayed, please contact our team, who will open an inquiry with their services.

You can contact the carrier directly (La Poste on 3631 or the DPD agency on 09 70 80 85 66 (not surcharged)), with your parcel number, to find out how the parcel was delivered. If you have any problems, please contact our Customer Service department.

DPD transport: Your package will be delivered to your home address against signature, or to the DPD delivery point you selected when you placed your order. If you have selected a relay point, an e-mail/SMS will be sent to you as soon as the parcel is scanned at the relay point you have selected. Colissimo: Your parcel can be delivered to your letterbox for home delivery, or to a retailer you selected when you placed your order. If the parcel cannot be delivered, it will be handed over to your post office, where you can collect it with your parcel number. In Belgium, parcels can also be delivered by BPost

All material deliveries are normally made within 5 to 7 working days. A private carrier will make an appointment with you to define the day and time of delivery, or will arrange delivery by Colissimo for lighter equipment.

DPD transport: Your parcel is only delivered against signature. If this is not possible, the carrier will contact you by SMS or e-mail to arrange a new delivery date. You also have the option of rescheduling delivery at a relay point proposed by the carrier. You'll need to bring your tracking number and proof of identity. Colissimo: Your parcel can be delivered to a letterbox. If the letterbox cannot be found or does not exist, the carrier can deliver the parcel to the nearest post office.

If you live in a country served by La Poste, you can place an order. Simply select your country from the list of countries when you create your account. If your country is not on the list, please contact our team to discuss the possibility of adding it to the list.

Order error

Once your order has been placed, you cannot cancel or modify it directly from your account. There are two possible scenarios, depending on the method of payment: A) Order paid by credit card: it may already be too late to intervene, as orders are often dispatched the same day. B) Order by cheque or bank transfer: In this case, the order has not yet been taken into account, and you can either start again directly (the previous unpaid order will not be taken into account), or ask to cancel it by informing our team.

Once your order has been placed, you cannot modify it directly in your account. If you notice a perfume or product error, please let us know as soon as possible. If you wish to make a product change, you will have to pay an additional fee by phone, if necessary, payable by credit card. If the price is lower, the credit will be in your favor, and available as a voucher or refunded to your credit card.

Only orders for which payment has been received are ready for dispatch. There are two possible scenarios, depending on the method of payment: 1/ Order by credit card: For all orders placed by credit card, you must receive a double confirmation: one from our site (automatic) and another from the bank to validate your payment. Very often, only one of your orders is actually validated and payment accepted, so the other will not be dispatched. 2/ Order by cheque or bank transfer: The order is only confirmed on receipt of payment, so if we receive only one payment, we will only dispatch one order. In case of doubt, our Customer Service will contact you.

Perhaps payment has not yet been made? Have you received confirmation of payment by credit card from your bank or Paypal? Or have you made your bank transfer or sent your payment by cheque?

If you have changed your address on your account after placing your order, it will not be processed. There are two possible scenarios, depending on the method of payment chosen. A) If you are paying by credit card, please contact our team as soon as possible to change your address before departure, but it may already be too late as orders are often dispatched the same day. If you are in the process of placing your order, to change the delivery address, please fill in the "other delivery address" field just after validating your order. If additional delivery charges apply, they will be indicated to you before you make your payment choice. B) If you have chosen to pay by bank transfer or cheque, your order will not be processed until payment has been made. You can therefore inform us and place another order, choosing the correct delivery address. Just remember to update the address directly on your Fitadium account, before placing your new order.

Promotional codes are sent regularly by e-mail to all customers. You must enter the promotional code in the "promotional code" box at the bottom of your basket to benefit from the offer. Promotional codes are not cumulative.

Promotional codes are either time-limited or limited in number depending on stock. They may also depend on a minimum amount (excluding shipping costs) and the purchase of certain products. Promotional offers are not cumulative. It's up to you to choose the most interesting one for you, or the one that applies to your order, taking care to fill in the "promotional code" box at the bottom of your basket.

Postage is free for Metropolitan France only, from a net purchase of 80 euros (basket excluding postage). They are not offered for other countries, nor for French overseas departments and territories, nor for the armed forces.

Once the account has been created and the delivery address and country have been entered, shipping costs are automatically calculated according to the weight of the package (excluding metropolitan France and HUB Armée)

Return or exchange

In accordance with our general terms and conditions, you have 30 days after receipt to return your order in its original packaging with the products in good condition and unopened. The return is at your expense. The refund request, excluding shipping costs, will be processed once the returned products have been checked.

Please contact our team as soon as possible to report this error. In the event of a reversal, a prepaid label will be sent to you with the parcel in exchange, so that you can return it free of charge. All you have to do is reuse the cardboard box you received, tape it securely in place, stick on the prepaid return label and drop it off at any post office. If the products are not returned, you may be billed for them.

Please remember to check the carton on receipt and make any reservations if it is damaged, or even refuse it if it has been opened. Within 48 hours of receiving your parcel, inform our team. The usual checks will be carried out as soon as possible and will probably confirm the error. Once the checks have been completed, we will reship the missing product at our expense.

Packages are delivered to the address indicated on your order. Exceptionally, parcels may be returned to us in two cases. A) If your parcel has been dropped off at a "point relais" and you do not collect it within 9 days, it is automatically returned to us. B) If the delivery person has not been able to identify you at the address indicated, because it is incorrect or incomplete, or has not been able to contact you by telephone, the parcel is automatically returned to sender. To enable us to resend the parcel, please contact our team to clarify the situation. You will be asked to contribute to the cost of postage.

Regulations

There are two possible methods of payment. A) Order by credit card. This means that your payment has not been validated - you probably haven't even received a confirmation e-mail from your bank. You have two options: repeat your order online (the 1st one will never be taken into account) or contact our team to make the payment by telephone via our secure credit card payment interface. B) Order by cheque or bank transfer We are still waiting for your payment. As soon as we receive it and validate your order, an e-mail will be sent to you automatically.

All payment information is available on the site, and payment methods are presented on this page

Online payment is handled directly by the bank via an ultra-secure payment interface, indicated by the prefix "https", with data encrypted and unreadable using the SSL3D secure principle. Your credit card numbers are transmitted directly to the bank by the payment system.

products

Each jar comes with a pod of different capacity according to the recommended doses. It's probably fallen to the bottom of the jar, so use a fork to stir it up.

On the https://www.fitadium.com/ website, by clicking on "more info", you can access the composition of the products, the list of ingredients and their values.

On the https://www.fitadium.com/ website, by clicking on "more info", you can access the instructions for use of the products. Our recommendations on the site (which comply with French regulations) should be relied on first and foremost, not the information on the label.